Ju-Ju-Be will replace manufacturer’s defects within the first ninety (90) days from date of purchasing from an authorized dealer. (YOU MUST HAVE YOUR RECEIPT OR PROOF OF ONLINE PURCHASE.) Our warranty policy is valid for the original purchaser only. Warrant does not cover any and all SALE items. Also, we do NOT honor print placement requests on returned/ exchanged or defective replacement items.
Customer must provide in writing to us a detailed description of the defect, as well as digital pictures as evidence, along with an original receipt with the date of purchase. At that time, we will evaluate each individual situation.
Ju-Ju-Be is proud to say that we have a very low defect/return rate and we stand behind our product. We also love to have happy customers. Please remember that these are hand crafted bags…they’re made by great people and not stamped out of a machine. We really do have the highest quality workmanship out there, so if it doesn’t affect the function of the bag, then some of the small things might just be there to add character and we love them even more for it. But every now and again, we come across a bag with a little personality problem and here’s what we’re going to do about it:
Manufacturer’s Defect (includes but is not limited to):
- Broken zippers, zippers that will not open or close properly, zipper pulls that are not attached
- Unsewn seams (seams that are not sewn together properly by the factory)…this should be noticed right when you get your bag
- Sliders on the strap not functioning or missing pins
- Missing parts
Wear and Tear (includes but is not limited to):
- Scratches on the outside of the bag from dragging, rubbing, or normal everyday use
- Dirty spots or splotches
- Dislodged gems from the zipper pulls
- Pens that run out of ink
- Changing pads that are washed and not dried thoroughly and begin to mildew
- Milk or other fluids that spill and are not cleaned immediately and thoroughly and begin to smell
- Natural breakdown of materials
- Excessive zipper wear
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund or exchange will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: no 30 jln KS 5/2, taman kotaSAS, 25200. KUANTAN, Pahang.
To return your product, you should mail your product to: no 30 jln KS 5/2, taman kotaSAS, 25200. KUANTAN, Pahang
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.